Frequently Asked Questions About mega238 Terms
Contact support immediately through live chat or email. We'll lock your account, verify your identity using your deposit history and registration details, then reset your password. You can set up two-factor authentication anytime in your security settings to prevent unauthorized access going forward.
We store all withdrawal records for seven years from the transaction date. You can view your complete history anytime in the Account section under Transactions. If you need a statement for tax or verification purposes, we'll send it via email within 48 hours of your request.
Yes. Go to Account Settings, select Manage Account, then choose Close Account. We'll freeze it within 24 hours. Any remaining balance will be withdrawn to your registered payment method — DANA, OVO, GoPay or QRIS — within three business days.
If we detect unusual deposit patterns or unrecognized payment methods, we'll send you an email flagging the transaction. We'll ask you to verify the deposit through support within 72 hours. If we can't confirm it, we hold the funds in a pending state while we investigate with your payment provider.
Access to certain games and betting markets depends on local law where you're playing. When you create an account, we check your location and show you what's available. If a game is grayed out in the lobby, local law in your region restricts it. Our support team can explain what applies to you specifically.
Email support with the transaction ID or game round number. We investigate within 24 hours and reply with what we found. If it's a payment delay, we track it with your bank or DANA, OVO, GoPay and QRIS provider. If it's a game issue, we pull the server logs and reimburse you if an error occurred.
Yes. Go to Account Settings and update your phone number, email or registered payment method anytime. For withdrawal method changes, the new method takes effect on your next payout request. We verify large changes via email to keep your account secure.
