Frequently asked questions about your rights and data
Yes. Log into your account, open Help, and select 'Request My Data'. We compile your profile, account history, transaction log and support records into a downloadable file within 7 days. The file is encrypted and sent to your registered email.
Your account moves to inactive status immediately. Remaining funds are transferred to your registered DANA, OVO, GoPay or QRIS account within 24 hours. Your data is retained for 7 years as required by law, then deleted. You can reopen an account anytime unless a closure dispute is pending.
Open your account settings and edit your profile directly — name, email, registered phone and payment method can be changed from your dashboard. If your ID documentation is incorrect, contact Live Chat Support; they'll guide you through verification with our compliance team within 48 hours.
Only authorized mega238 staff can access your account — our compliance, support and security teams when handling disputes or verifying withdrawals. We never share your details with third parties without your consent, except when required by law or to process DANA, OVO, GoPay and QRIS payments.
Yes. Your payment method details are encrypted and stored separately from your account profile. Payment processors (DANA, OVO, GoPay, QRIS) apply their own encryption standards. You verify every withdrawal before funds are processed, giving you final control.
You can log in from anywhere, but unusual access patterns (e.g., login from a new city, new device within minutes) trigger a security alert. We'll ask you to verify your identity via email or support chat. This protects your account from unauthorized use and unauthorized withdrawals.
Yes. Open your account Help or contact Live Chat Support to file a formal dispute or complaint at any time. Our compliance team reviews all submissions regardless of age. Response times depend on case complexity, but we acknowledge receipt within 24 hours.
